Legal Documents

Ace36 Terms & Conditions — Complete Guide

Please read these terms and conditions carefully before using the ace36 platform. Understanding them will help keep your experience safe and enjoyable.

Last updated: January 2026

Key Terms Summary

Ace36 key rules at a glance

Age Restriction & Eligibility

You must be 18 years of age or older to open an account on ace36. Accounts belonging to underage users will be closed immediately and deposited funds may be forfeited.

Payment & Withdrawal Rules

Minimum deposit is ৳200 and minimum withdrawal is ৳500. Withdrawal requests are typically processed within 3–5 business days. Withdrawals may be restricted if bonus wagering requirements have not been met.

Bonus & Promotion Terms

Each bonus has its own wagering requirements. Bonus funds cannot be withdrawn directly. ace36 reserves the right to modify or cancel any promotion at any time.

Account Security

Each person may only register one account. Creating multiple accounts is strictly prohibited and may result in account closure. You are responsible for keeping your password confidential.

Prohibited Activities

Fraud, match fixing, use of bots, or any form of dishonest activity is strictly prohibited on ace36. If such conduct is proven, the account will be closed and all funds will be forfeited.

Responsible Gaming

Ace36 is fully committed to responsible gaming. Use deposit limits, self-exclusion, and cooling-off periods to stay in control of your play.

Important Notice: By opening an account or using the ace36 platform, you are deemed to have fully accepted these terms and conditions. Please read everything before getting started.

1 General Terms & Conditions

Welcome to the ace36 platform. These terms and conditions form a legal agreement between ace36 and its users. You are required to read these terms carefully before using the ace36 website, mobile app, or any of its services.

Ace36 reserves the right to update these Terms & Conditions at any time. Users will be notified via email or platform notification before any changes take effect. Continued use of the platform after such changes constitutes acceptance of the updated terms.

Scope of Application

These terms and conditions apply to all ace36 services, including:

  • Sports Betting & Live Betting Services
  • Online Casino & Live Casino Games
  • Mobile Application Services
  • Promotions, Bonuses & Loyalty Programme
  • Customer Support Services
ace36's Terms & Conditions are written in Bengali so every Bangladeshi user can understand them with ease. If you have any questions, feel free to reach out to our 24/7 support team.

2 Account Registration & Eligibility

To open an account with ace36, you must meet the eligibility criteria below. If these conditions are not met, ace36 reserves the right to close your account at any time.

Registration requirements

  • You must be at least 18 years of age
  • You must be legally eligible to use betting services
  • All information provided must be truthful, accurate, and complete
  • Only one account per person is permitted
  • Multiple members of the same household may open separate accounts, but verification will be required if the same device or payment method is used

KYC Verification

Ace36 may verify your identity at any time. You may be asked to provide a copy of your National ID Card (NID), passport, or driving license. Withdrawals may be restricted until KYC verification is complete.

Document type Requirements Processing Time
National ID Card (NID) Clear photos of both sides Within 24 hours
Passport Photo of biodata page Within 24 hours
Bank Statement Last 3 months' Within 48 hours
Mobile Number Verification OTP Confirmation Instant

3 Deposit & Withdrawal Policy

Specific rules apply to all deposits and withdrawals on ace36. These rules are in place to protect users and ensure financial transparency.

Deposit Policy

  • Minimum deposit amount: ৳200
  • Accepted payment methods: bKash, Nagad, Rocket, and bank transfer
  • No additional charges on deposits
  • Deposits are generally credited to your account instantly
  • Third-party deposits are not accepted — the payment method must be registered in your name

Withdrawal Rules

  • Minimum withdrawal amount: ৳500
  • Withdrawals cannot be processed until KYC verification is complete
  • Withdrawal requests are processed within 3–5 business days
  • Withdrawals must be made through the same method used for the deposit
  • Withdrawals will be restricted until bonus wagering requirements are met
Warning: ace36 reserves the right to carry out additional verification on suspicious transactions. If money laundering or fraud is suspected, the relevant account and funds may be frozen.

4 Betting Rules

The following rules apply to all bets placed on ace36. They are equally applicable to Sports Betting, live betting, and all casino games.

Bet Acceptance & Cancellation

Once a bet is confirmed, it cannot be changed or cancelled. However, in some cases the cash out feature may be available to exit a bet early. ace36 reserves the right to void bets in the following circumstances:

  • If an event is cancelled or suspended
  • If there is a technical error in the odds
  • If evidence of match fixing or manipulation is found
  • If a bet is accepted based on incorrect information

Odds changes

Ace36 reserves the right to change odds at any time. The odds at the moment a bet is confirmed are considered final. During live betting, odds may change from moment to moment.

Maximum Bet Limit

Ace36 sets a maximum bet limit for each event and market. These limits may vary depending on account history, event type, and market liquidity.


5 Bonus & Promotion Terms

All bonuses and promotional offers at ace36 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

Welcome Bonus

New users will receive a Welcome Bonus on their first deposit. To claim this bonus, apply the promo code during registration if applicable, and meet the minimum deposit requirement.

Wagering Requirement

  • Bonus funds cannot be withdrawn directly
  • Bonuses must be wagered at the specified multiplier before they can be withdrawn
  • Wagering requirements must be completed within a set timeframe, typically 30 days
  • If the wagering requirement is not met within the time limit, the bonus will be forfeited
Detailed terms and conditions for each ace36 promotion Latest Promotions page. For any bonus-related queries, please contact our support team.

6 Prohibited Activities

The following activities are strictly prohibited on ace36. Any violation will result in immediate account closure and all funds may be forfeited.

  • Multiple Accounts: Creating multiple accounts under the same person's name
  • Bonus Abuse: Using multiple identities to abuse the bonus system
  • Fraud: Using stolen payment methods or false information
  • Automated Software: Using bots, scripts, or any other automated methods
  • Match Fixing: Attempting to influence the outcome of any event
  • Money Laundering: Attempting to launder illicit funds through ace36
  • Hacking: Attempting to gain unauthorized access to ace36's systems
  • Underage Accounts: Creating an account on behalf of a minor or facilitating their use of the platform
Please note: ace36's anti-fraud system operates around the clock. If any fraudulent activity is detected, ace36 reserves the right to take legal action.

7 Privacy & Data Protection

Ace36 treats the protection of your personal information as a top priority. Any information you provide when registering with ace36 is used solely for service delivery, identity verification, and security purposes.

Data Usage Policy

  • Your personal information will never be sold to third parties
  • Information may be shared when required by legal obligation
  • Ace36 uses 256-bit SSL encryption to keep all transactions secure
  • Enabling two-factor authentication (2FA) is strongly recommended

For more details, visit our Privacy Policy Read.


8 Responsible Gaming

Ace36 believes betting is a form of entertainment, not an addiction. That's why responsible gaming is a core part of our values. The ace36 platform offers a range of tools to help you stay in control.

Available Tools

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Session Limit: Set a daily limit on how long you play
  • Reality Check: Review your playtime and spending regularly
  • Self-Exclusion: Exclude yourself temporarily or permanently
  • Cooling-Off Period: Pause your betting activity for a set period of time

To learn more about responsible gaming, visit our Responsible Gaming View page.


9 Account Closure & Suspension

Ace36 may temporarily suspend or permanently close your account for any of the following reasons.

Closed by ace36

  • Violation of these terms and conditions
  • Providing false or inaccurate information
  • If suspicious or fraudulent activity is detected
  • If KYC verification is not completed
  • Operating an account from a restricted region

Closed by User

You can close your ace36 account at any time. Contact our support team or use the Close Account option in your account settings. Please withdraw any available balance before closing your account.


10 Dispute Resolution & Contact

If you have a dispute or complaint with ace36, please contact our customer support team first. We always strive to resolve issues with the highest level of professionalism.

Complaints Process

  • Step 1: Notify the support team via live chat or email
  • Step 2: You will receive an initial response within 48 hours
  • Step 3: Complex issues will be escalated to senior management
  • Step 4: If unresolved, third-party mediation will be considered

Applicable Law

These terms and conditions are governed by the laws of ace36's licensing jurisdiction. Any legal disputes will be settled in the courts of the relevant jurisdiction.

Email us for any questions or issues: support@ace36.bet — We're available 24/7 to help.
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Join ace36 and play with confidence

Done reading our Terms & Conditions? Register now and enjoy a transparent, secure, and rewarding betting experience.

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